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"I went here because as a kid my dad would buy cars. I haven't always bought cars from them but the 2 that I currently own are both from this place. The second car I bought was used and after a few weeks of driving I found (after being stopped) that my window tinting was too dark for Illinois law. Even though it was sold used, Jeff took care of me, gave me a rental for a day and took my car to have the tinting removed. Didn't cost me anything. They really impressed me because they didn't have to do that for me. I will be returning the next time I need a car because of the great service I received from them. They always try to get you the best deal possible."
"I purchased my gently used Toyota Highlander from here and it was a better experience than the Toyota of Naperville dealership. I contacted Israel by email to make sure the car was still available. He responded quickly and we scheduled a test drive. Showed up, we took a quick tour of the car and then test drove it. I did notice some hail sized dents on the car when taking the tour. Israel explained if i purchased the car they could get those out with no problem. So, I shared my budget with Israel and then with Joe and we worked together to get to an affordable purchase price. Joe exceeded my expectations on the price and and I couldn't say no. Took my care home that same day. They also removed all the dents. Very glad I made the drive from Oswego."
"From the moment we walked in (with no intent to buy,just look) everything was great. Everyone dreads getting hounded at the dealerships, but this was not the case at all. Our salesman Drew seemed like a friend and someone you can trust. He made us want to buy the car due to his friendly demeanor. We test drove the car and still didn't feel pressured. We visited other dealers but decided we wanted to give Ford out business. We didn't have the dreaded haggle experience and we both came to a deal that was great on both ends. Meeting with the finance guy took about 10 minutes and we were done. This was the best experience at a dealership we ever had! We are thankful for Drew and the friendly staff at Ford! They were all so wonderful and we will be coming back for all vehicles going forward."
I've been having my cars serviced at Hopkins Ford since I moved here 4 years ago, and I keep going back for their friendly, knowledgeable, and very fast service. The atmosphere at Hopkins Ford is relaxed and friendly, and everyone in sales, as well as service, really goes the extra mile to help customers feel welcome. While that friendliness is important, the staff are also very knowledgeable and patient. That combination earns them an excellent rating from me. ~Karen Iversen
This dealership is outstanding. The Quicklane service staff is very helpful. They recently went above and beyond to help me with my rims and tires, and it wasn't the first time they had either. I am particular about every aspect of my Mustang and I wouldn't take it anywhere else. ~J B
I just bought a 2013 ford focus and I love it! I did not get it from this dealership, (however, the car was originally from there), but when I had to go for a software update I took it there. Fantastic service! Victor was efficient and kind. They shuttled me to and from work and I was able to be on time to pick my son up from school. I have to say I do not have many dealings with them, but when I do I know I will be in good hands. Great customer service! ~Linda N
"Tony Nykolajcuyk (sales) and Glen (finance) helped me to get away from a 2010 I had purchased somewhere else that had an alarming interest rate and put me in a 2016 with an amazing rate!! Thanks guys!! You're AWESOME!!!"
"We gave this dealer a 5 star rating mostly due to the professional yet friendly demeanor of our sales person, Israel Gonzalez. We already knew what we were looking for & made an online inquiry. Izzy got back to us in a timely manner to set up an appointment & confirmed it via email. The car we wanted was ready when we arrived. We took it for a test drive & it was exactly what we wanted. We appreciated that there were no high pressure maneuvers to convince us to buy a more expensive or newer model. Izzy took the time we needed to show us all the 'bells & whistles' and we never felt rushed."
"Recently made a purchase at Hopkins Ford and it was the best experience I've ever had at a dealership. The sales rep Mike was helpful, friendly and wasn't the typical pushy salesman. I had a really good experience and felt I was treated fairly and with respect. It was the first time I've ever left feeling like it was a good(fair) deal and i wasn't somehow ripped off. I would recommend this dealership if you're in the market for a new or used car."
"Wonderful Experience" - AR